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About Macromedia
Shockwave Player
Shockwave Player
is the web standard for powerful multimedia playback. The Shockwave Player allows
you to view interactive web content like games, business presentations, entertainment,
and advertisements from your web browser.
Over 200 million web users have installed
the Macromedia Shockwave Player. These people now have access to some of the
best content the web has to offer including
dazzling
3D games and entertainment, interactive product demonstrations, and online
learning
applications. The Shockwave Player displays web content that has been created
by Macromedia Director MX.
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How
to get Macromedia Shockwave Player
The Shockwave
Player is free, easy to get, and available to everyone on the web.
Download
the latest version of the Shockwave Player.
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The difference
between the Macromedia Flash and Shockwave Players
Flash
and Shockwave Players are both free web Players from Macromedia. Together, they
bring you the best rich media content on the Internet. Each has a distinct purpose.
Flash Player delivers fast loading front-end web applications, high-impact web
site user interaction, interactive online advertising, and short to medium form
animation.
Shockwave Player displays destination web content such as interactive
multimedia product demos and training, e-merchandising applications, and rich-media
multi-user games. Through Xtras,
Shockwave Player is also extendable to playback custom-built applications.
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Trouble
with Macintosh
OS X installation
In order
to install Shockwave player you must have admin rights. Make sure to log on
as a user with admin privileges.
Macintosh OS X requires
that users have admin rights in order to install software that will be available
for all users to use. An error can be produced when the user is attempting to
install the Shockwave Player, but does not have permission install software.
The problem of permissions may be caused by a previous installer incorrectly
resetting privileges to the root folder. Read detailed information to resolve
this issue in The
Shockwave Player cannot be installed on Mac OS X (TechNote 16172).
If you have any
comments or suggestions about the Shockwave Player for Macintosh OS X please
feel free to contact
us.
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Trouble
with Windows
XP installation
Users of the Microsoft
Windows XP operating system receive the following message when attempting to
install the free Shockwave Player:
"A file replacement
was attempted on the protected system file file_name. To maintain system stability,
the file has been restored to the correct Microsoft version. If problems occur
with your application, please contact the application vendor for support"
To resolve this
issue, Download
the latest version of the Shockwave Player. For more information please see
TechNote #15924 "Installing
the Shockwave Player on Microsoft Windows XP"
Users of the stand-alone
installer of Shockwave need to download
the latest version.
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How
to fix almost all Shockwave issues?
A version
of Shockwave Player is pre-installed with some popular Internet browsers.
Sometimes, damage to the Shockwave Player that's already installed can prevent
your upgrading to the latest Shockwave Player. You can resolve almost all
difficulties
encountered with the Macromedia Shockwave Players
by taking the following
steps:
To fix most Shockwave
issues:
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Make
sure you have the latest version of your Internet browser.
Note:
Netscape Navigator
6.0 is not compatible with the Macromedia Shockwave Player. Update to
the latest version of Netscape for Shockwave Player support.
Download
the latest versions of Microsoft Internet Explorer, Netscape Navigator/Communicator,
and America Online at their web sites:
Microsoft Internet Explorer
http://www.microsoft.com/windows/ie/
Netscape Navigator
http://channels.netscape.com/ns/browsers/
America Online
http://www.aol.com/
If there is a more recent
version, download its installer to your desktop. Don't run this installer
yet. |
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To
uninstall the Shockwave player on Windows use the Add/Remove programs
feature in the Control Panel to uninstall Shockwave. To uninstall the
Shockwave player on a Macintosh OS, run the installer from the following
link. This installer also contains an uninstaller:
Shockwave
Player installer/uninstaller (Macintosh)
Save the uninstaller to your desktop, then quit/exit any applications
you have open. Launch the uninstaller from your desktop and follow
the instructions in the dialog boxes which appear.
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If
you downloaded the installer for a more recent version of your Internet
browser, launch that installer now and follow its instructions.
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Finally,
reinstall the Shockwave
Player.
Note:
If you are using Internet Explorer for Windows and no dialog boxes appear
when attempting to download the Shockwave Player,
you may be experiencing an issue with Microsoft's Install On Demand
feature.
If you
had previously indicated to Internet Explorer that you did not wish to
install the Macromedia web Players, Install On Demand will prevent their
subsequent installation. You can undo this setting with the executables
below:
For
Shockwave Player
For
all other players and uninstallers |
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How to
improve the performance of Shockwave Player?
Typically,
a faster computer will play Shockwave content faster. A fast modem, ISDN or
T1 connection to the Internet will enable Shockwave content to be downloaded
to your computer more quickly. The best case scenario is to run only your web
browser while viewing Shockwave content. Increase the amount of cache allocated
to your browser to 10 MB and, if you're on a Macintosh, increase the amount
of system memory allocated to your browser to at least 20 MB.
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How
permissions affect installing the Shockwave Player with Windows NT,
2000 and XP?
If you don't have
administrator access to your Windows NT, 2000, or XP-equipped computer, you
may not be able to install the Shockwave Player successfully. Permissions
can be tricky, but, in general, you should be able to install and use the Shockwave
player if your administrator
gives you full access to the Macromedia
directory : C:Winnt\System32\Macromedia\ for
Win 2000 and NT, and C:\WINDOWS\system32\Macromed
for XP.
If this does not allow you to
install and access the Shockwave and Flash Players, your administrator may need
to experiment with varying levels of restriction to determine what works.
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How to
check if Shockwave Player is working?
You can
test your Shockwave Player here. The
two movies will show if you have Flash and Shockwave Players installed. The
version numbers of the both Players will be displayed in the test movie.To
find
out what the current version of the Shockwave Player is, check the Shockwave
download page.
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How
to remove Shockwave Player from my computer?
There
is an uninstaller available at the following URL.:
Alternate
Players Page
Note: The
Shockwave
Player installers for Macintosh also function as uninstallers.
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How
can I get a version of Shockwave Player for my non-Netscape, non-Internet Explorer
web browser?
Browsers that Macromedia
officially supports are listed in Shockwave
System Requirements. Many other browsers provide support for Netscape and
Internet Explorer plug-ins and ActiveX controls. Usually, the Shockwave Player
can be installed in these browsers in the same manner as with Netscape and Internet
Explorer.
Although support
for functionality depends on the browser, users can usually successfully install
Macromedia Shockwave Player directly from Macromedia Shockwave
Player Download Center. Refer to your browser manufacturer's web site for
details or assistance.
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Why
can't I install Shockwave Player properly with Netscape 6.0?
Netscape
Navigator 6.0 does not support the Shockwave Player. Update to the latest version
of Netscape to view Shockwave content. See the following TechNote for more information:
Shockwave
support in Netscape Navigator 6.0
(TechNote 14859)
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How
to create Shockwave content
Shockwave
content is created with Macromedia Director. See the product page for details about using Director to
create rich multimedia applications and web content.
Director Shockwave
Studio Product Page
http://www.macromedia.com/software/director
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I
need help with Director.
Where can I get it?
For support
options, please see the following sites:
Director Support
Center
http://www.macromedia.com/support/director
Macromedia Support
Programs
http://www.macromedia.com/support/programs/
Macromedia Online
Forums
http://www.macromedia.com/support/forums/
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About
Macromedia Shockwave Player Security
Security is one
of our highest priorities. Refer to Macromedia's Security
Zone for security bulletins and information regarding security and Macromedia
products, including Shockwave Player.
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Does
Macromedia Shockwave Player protect my privacy?
Please
see Macromedia's Shockwave
Player Privacy Frequently Asked Questions.
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I
still have questions!
Most Shockwave
Player issues are resolved using information in this document. Be sure to read
this document thoroughly, and try all suggested troubleshooting steps.
Most information
about Macromedia Shockwave Player is available in Macromedia
Shockwave Player FAQ. If your questions are not answered in this TechNote,
try looking there for answers. Additional information is also available from
Macromedia Shockwave
Player Support Center.
After checking the
above resources, if you still have more questions, please
contact us.
Note:
Support is only provided via e-mail.
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